This Refund Policy explains how we handle eligibility and evaluation of refund requests. By purchasing a paid plan, you acknowledge that refunds are discretionary except where applicable law requires otherwise.
1. General
Whether a payment is refundable may depend on the payment method (for example card, wallet, or invoice), your region, statutory consumer protections, and the specifics of what was purchased (subscription vs one-time purchase). Where a payment processor’s rules apply, we will follow those rules when required.
2. Submitting a request
To request consideration for a refund, submit your query together with supporting proofs (for example order or invoice references, payment confirmation, screenshots showing the issue, timestamps, relevant account identifiers, or other documentation our team can verify). Incomplete submissions may delay review.
3. Review and decision timeframe
Once we receive your query with proofs, our team will review your case and aim to communicate a decision within seven (7) days. Complex cases involving payment partners, disputes, fraud review, or additional verification may require more time; where that happens we will notify you of the delay and what we still need.
4. Outcomes
Approved refunds, when processed, typically return to your original payment method subject to issuer timelines. Denials include a brief rationale where appropriate. Repeated abuse of refund requests may result in account restrictions.
5. Chargebacks
If you initiate a chargeback or payment dispute while a refund review is underway, processing may pause until the dispute outcome is known. Prefer contacting us first so we can investigate quickly using the proofs you provide.
6. Contact
Submit refund queries through support channels indicated in-product or on our website, including required proofs.
Last updated: 13 May 2026. This page is informational and does not constitute legal advice.